Kareen Kapoor is a Client Servicing and Operations Leader with 19+ years of experience driving process efficiency, customer satisfaction, and business growth across real estate, telecom, and service industries. She has held senior leadership roles at InfraMantra as Vice President Operations, Assistant General Manager at Vodafone Idea Limited, and Senior Operations Manager at REA India, where she led client servicing, revenue management, and cross-functional teams across complex business environments.

Kareen brings deep expertise in client relationship management, operational strategy, and risk & revenue management. Her experience spans streamlining operations, implementing SOPs, strengthening client retention, and negotiating with stakeholders and vendors to secure favorable outcomes. She combines strategic thinking with strong execution to align operations with organizational goals and deliver sustainable value.

Focus Areas

• Client Relationship Management — onboarding, retention, and engagement
• Operations strategy and process improvement
• Risk and revenue management including reconciliation and assurance
• Stakeholder and vendor negotiations
• Building and leading high-performance teams